Global Account Manager

The role

This senior individual contributor will own and grow a small number of large global accounts. You will manage expansion, cross-sell, pricing, and renewal for strategic brands.

What you will do

• Own a portfolio of strategic global accounts with full commercial responsibility
• Find new buying centers via account understanding, referrals and in-person visits
• Carry and exceed an aggressive seven-figure growth target
• Build and maintain a live global account plan for each logo
• Build senior relationships from researchers to the C-suite
• Direct the extended account team and set priorities
• Run executive business reviews to convert them into committed budgets
• Negotiate and close complex enterprise agreements
• Coordinate coverage globally to align regional teams
• Forecast with precision and maintain Salesforce records

Required qualifications

• 10+ years in enterprise sales
• 5+ years in a named global or strategic account role owning a small book of major brands
• Direct experience selling into and growing large, global, matrixed technology or consumer organizations
• Proven record of exceeding aggressive seven-figure growth targets inside existing accounts
• World-class relationship management
• Executive presence and commercial sharpness
• Ability to lead an extended, cross-functional account team without direct authority
• Experience navigating complex global commercial structures
• Operational rigor in account planning, forecasting, and CRM discipline
• High ownership, opinionated, proactive, and comfortable with a fast pace
• Willingness to travel regularly to customer sites and to our San Francisco HQ

Nice to have

• experience selling into UX Research, Market Research, or Consumer Insights organizations, or in an adjacent category (research, analytics, AI)

About the company

Outset invented a better way to do research using AI-powered user interviews. The company is backed by top Silicon Valley investors and serves large enterprises.