Research Manager

The role

You will act as a trusted advisor to customers by providing product and research expertise. You will guide customers from research questions to insights using an AI platform.

What you will do

• Own customer relationships end-to-end as a research partner
• Independently scope, design, and run research projects using the AI platform
• Turn qualitative and quantitative data into actionable insights
• Lead customer meetings, onboardings, and training sessions
• Create research and product-focused content, documentation, and enablement materials
• Work with Sales, Customer Success, Product, and Engineering to turn feedback into impact
• Move fast, experiment often, and push projects over the finish line

Required qualifications

• 5+ years in research, insights, or strategy roles
• Strong qualitative research experience
• Comfortable owning projects and client relationships independently in a fast-moving environment
• Strong at synthesizing messy data into sharp stories, decks, and dashboards
• Fluent in both numbers and narratives
• Clear, confident communicator with execs and day-to-day users

About the company

Outset provides AI-powered user interviews for qualitative insights. The company is backed by Silicon Valley investors and serves global brands.