Head of Operations

The role

The Head of Operations will own the operational stack end to end, including onboarding, merchant operations, payments, treasury, and compliance. You will design processes, build tooling requirements with engineering, and write playbooks to turn manual processes into a machine.

What you will do

• Own merchant onboarding end to end including applications, KYC/KYB, risk review, activation, and time-to-live
• Run merchant operations including support escalations, payouts, settlements, and disputes
• Own treasury operations including proceeds requests, money movement, reserves, and reconciliation
• Monitor merchant risk and compliance thresholds
• Own payment operations alongside engineering
• Turn manual processes into documented, repeatable, measurable playbooks
• Define operational metrics and build reporting
• Work with engineering to spec and prioritise internal tooling
• Launch new markets with full legal, tax, payments, and operational setup
• Hire, onboard, and grow a small operations team

Required qualifications

• 6–10 years in operations at high-growth fintech, payments, or e-commerce infrastructure
• Has owned a function or a large slice of one
• Experience building processes from zero
• Comfortable with data: SQL, spreadsheets, dashboards

Nice to have

• MoR platforms (Global-e, Digital River, Paddle)
• cross-border tax exposure
• PSP/acquirer operations

Benefits

• Equity and salary in a well-funded startup
• Ability to own your work and move fast
• World-class training from operators who've scaled globally
• A global mission with real impact
• Low politics, high output
• Chance to grow into a senior leadership role

About the company

Outpost is a modular back office for global commerce that handles tax, payments, treasury, or operations. The team includes leaders from Revolut, Airwallex, Adyen and Wayflyer.