Senior Manager, Cross-Border Tax & Customs

London. Posted 9 months ago

The role

You will own the tax and compliance layer for cross-border e-commerce involving physical goods. You will build HS classification frameworks, design landed cost logic, and advise on DDP vs DAP economics. You will work with product and engineering to turn customs rules into automated systems.

What you will do

Own customs duty and import VAT compliance across all markets
Build and maintain HS classification frameworks for merchant product catalogs
Advise on de minimis thresholds and when simplifications apply
Design processes for duty drawback and import VAT recovery on returns
Build the logic that calculates duties, tariffs, and import taxes at checkout
Ensure landed cost accuracy for DDP
Work with engineering to embed duty calculations into checkout flows
Advise on DDP vs DAP strategy and build routing logic
Manage import VAT registrations and filings across markets
Assess duty and import VAT requirements for new market entry

Required qualifications

Can explain the difference between customs duties, tariffs, and import VAT
Knows why HS classification is hard and how to approach it at scale
Understands when DDP beats DAP on unit economics
Has dealt with IOSS, UK low-value, or other import simplification schemes
Has handled duty drawback or import VAT recovery on returns
Comfortable with ambiguity
Wants to build systems, not just advise on policy
Bias for action

Nice to have

Familiarity with US sales tax (state nexus, Wayfair)
Experience with VAT/GST on digital goods
Exposure to MoR models
Interest in AI and automation for tax compliance

Benefits

Equity and salary
Ability to own your work and move fast
Direct access to the founding team
A global mission with real impact
Low politics, high output
Chance to grow into a senior leadership role

About the company

Outpost is a modular back office for global commerce operating as Merchant of Record for digital and physical goods across 58+ tax jurisdictions. The team includes leaders from Revolut, Airwallex, Adyen and Wayflyer.