Strategy & Operations (Payments)

London. Posted 9 months ago

The role

You will operate across the business to unblock bottlenecks in GTM, ops, finance, product, and customer onboarding. You will also manage PSP relationships, optimize auth rates, and handle chargeback operations and fraud strategy.

What you will do

Unblock bottlenecks across GTM, ops, finance, product, and customer onboarding
Own and systematize high-stakes, ambiguous problems
Work with product to shape roadmap from the field
Create playbooks and processes to help scale
Talk to customers and partners to get deals over the line
Help launch new markets, products, or payment rails
Own PSP relationships including negotiating pricing and managing performance
Optimize auth rates, build routing logic, and manage decline recovery
Run chargeback operations and fraud strategy
Build visibility into payment costs and identify margin opportunities

Required qualifications

Experience at PSPs, acquirers, or payment-adjacent fintechs
Operations roles experience
Experience with auth optimization, PSP management, chargebacks, or payment ops
Can explain why auth rates differ by market and issuer
Has negotiated with PSPs or managed PSP relationships operationally
Understands interchange economics and where margin leaks

Nice to have

MoR platforms (Global-e, Digital River, Paddle)
High-volume e-commerce payments teams

Benefits

Equity and salary
Ability to own your work and move fast
World-class training from operators who've scaled globally
A global mission with real impact
Low politics, high output
Chance to grow into a senior leadership role

About the company

Outpost is a modular back office for global commerce that operates as Merchant of Record for digital and physical goods across 58+ tax jurisdictions. The team includes leaders from Revolut, Airwallex, Adyen and Wayflyer.