Strategy & Operations (Logistics)

The role

You will scale Outpost's physical goods capability by solving problems related to landed cost, HS classification, and DDP routing logic. You will work directly with the CEO and across GTM, product, and partnerships teams.

What you will do

• Build systems to calculate duties, tariffs, and import taxes at checkout
• Solve HS classification at scale for merchant product catalogs
• Build routing logic for DDP vs DAP strategy
• Own carrier and broker relationships with DHL, FedEx, UPS, and postal services
• Ensure goods clear customs reliably
• Handle clearance failures, documentation issues, and stuck shipments
• Build documentation infrastructure including commercial invoices and certificates of origin
• Build duty drawback and import VAT recovery processes for returns
• Onboard merchants from Shopify, WooCommerce, and BigCommerce
• Work with product to shape the roadmap and support GTM to close deals

Required qualifications

• Can explain the difference between customs, duties, tariffs, and import VAT
• Knows why HS classification is hard and how to approach it at scale
• Has dealt with customs clearance failures
• Understands when DDP beats DAP on unit economics
• Has worked with Shopify/WooCommerce merchants or integrated with those platforms
• Knows how cross-border platforms structure their model
• Bias for action
• Comfortable with ambiguity

Nice to have

• Background in cross-border e-commerce platforms
• Background in landed cost / duty calculation
• Background in e-commerce platforms
• Logistics with customs exposure
• Retailers running cross-border at scale

Benefits

• Equity and salary
• Ability to own your work and move fast
• World-class training from operators who've scaled globally
• A global mission with real impact
• Low politics, high output
• Chance to grow into a senior leadership role

About the company

Outpost is a modular back office for global commerce that builds infrastructure for physical goods cross-border commerce. The team includes leaders from Revolut, Airwallex, Adyen and Wayflyer.