Payment Operations Lead

The role

The Payment Operations Lead will own the movement of money and payment performance. You will build agentic systems, manage processor relationships, and optimize approval rates and costs.

What you will do

• Build agentic systems to monitor approval rates and triage declines
• Design workflows, set guardrails, and audit agent production
• Write playbooks for processor onboarding, market launches, and incident response
• Onboard new processors, banking partners, and local acquiring
• Own approval rates by market, processor, issuer, card type, and merchant
• Build and run routing logic
• Run decline recovery including retry logic and 3DS strategy
• Run chargeback operations and fraud strategy
• Manage payment incidents and spot authorization drops
• Build visibility into cost per transaction and manage processor relationships

Required qualifications

• 3 to 7+ years in payment operations, payment analytics, or a data or analytics role that moved into payments at a processor, acquirer, or high-volume fintech
• Strong analytical skills
• Advanced Excel or Sheets
• Experience with BI tools
• Ability to build models and run analyses independently

Nice to have

• STEM or quantitative degree such as mathematics, physics, engineering, computer science, statistics, or econometrics
• Experience at platforms that act as the legal reseller
• Local acquiring outside Europe and the US
• Interchange and scheme fee economics
• Background in data science or quantitative consulting before payments

Benefits

• Equity and salary in a well-funded startup
• Ability to own your work and move fast
• World-class training from operators who've scaled globally
• A global mission with real impact
• Low politics, high output
• Chance to grow into a senior leadership role

About the company

Outpost is a modular back office for global commerce that handles tax, payments, treasury, or operations. The team includes leaders from Revolut, Airwallex, Adyen and Wayflyer.