Head of Post-Sales

The role

This person will own post-sales end to end, including technical account management, onboarding, support, and renewals. You will lead a team to drive retention and expansion across enterprise and mid-market accounts.

What you will do

• Own post-sales end to end, including TAM, onboarding, support, and renewals
• Drive expansion across the base
• De-risk accounts early by mapping org charts and building relationships
• Run a large book with discipline, prioritizing coverage by revenue, risk, and upside
• Build and scale the org by hiring and developing the TAM team
• Forecast retention and expansion accurately and report to leadership and board
• Set the playbooks, metrics, and systems the team runs on
• Partner with Sales on expansion and handoffs
• Bring the customer's voice into Product and Engineering
• Serve as executive sponsor for strategic accounts

Required qualifications

• 8+ years in post-sales roles (TAM, account management, customer success, or similar)
• Track record of growing and retaining large enterprise accounts
• Commercial instincts and comfort carrying a revenue number
• Experience managing a large book of accounts
• Experience building or scaling a post-sales org at a high-growth company
• Ownership of NDR/GRR at the company level
• Strong cross-functional influence with Sales, Product, and Engineering
• Comfort presenting to executives and the board
• Technical depth to earn credibility with customers and team

Nice to have

• Fluency with AI tooling in your own workflow and your team's

Benefits

• 100% company-paid medical, dental, and vision
• Flexible PTO
• Annual company retreats
• Regular in-person events

About the company

Outtake is an agentic AI platform that proactively detects, monitors, and takes down impersonators. It was built by ex-Palantir, ex-CTO/founders, and ex-Notion engineers.