Head of Field Engineering

The role

The Head of Field Engineering will build and lead the customer-facing technical function. This leader will own the strategy and execution for field engineering across the customer lifecycle to bridge the platform, product, and research capabilities with customer outcomes.

What you will do

• Build and lead the field engineering function including hiring, mentoring, and scaling a team
• Own technical customer engagement from pre-sales to post-sales
• Guide customers in designing, training, and deploying custom models using the platform
• Partner with Sales to shape deal strategy and remove technical blockers
• Translate customer needs into product direction for Product, Research, and Engineering teams
• Establish repeatable playbooks, technical demos, and implementation patterns
• Act as a senior technical ambassador in customer meetings and executive conversations

Required qualifications

• 5+ years of experience across applied machine learning, machine learning infrastructure, solutions engineering, sales engineering, forward-deployed engineering, field engineering, or related customer-
• Strong track record of leading complex enterprise customer engagements
• Ability to communicate effectively with technical practitioners and executive stakeholders
• Deep understanding of modern machine learning workflows
• Hands-on experience training, fine-tuning, evaluating, or deploying foundation models such as LLMs, multimodal systems, or other advanced AI models
• Proficiency in Python
• Strong practical experience with modern AI/LLM systems, model training frameworks, and production use cases such as RAG, agents, or agentic systems
• Experience partnering closely with Sales and customer success functions
• Ability to build a function from the ground up and define processes in ambiguity
• Ability to operate effectively in fast-changing environments and drive cross-functional execution
• Embody Oumi's core values: Beneficial for All, Customer-Obsessed, Radical Ownership, Exceptional Teammates, Science-Grounded

Nice to have

• 2+ years of experience leading teams or managing senior individual contributors in customer-facing technical organizations

Benefits

• Equity in a high-growth startup
• Comprehensive health, dental, and vision insurance
• 21 days PTO
• Regular team offsites and events

About the company

Oumi provides an end-to-end, AI-native platform to build custom AI models. The company is built on a foundation of open source and aims to make frontier AI truly open for all.