Business Operations Lead

The role

You will build systems, reporting, and AI-enabled workflows to help the company scale. You will automate manual work, act as a de facto PM for internal tooling, and oversee Payment and Tap Operations.

What you will do

• Stand up planning cadence, operating rhythms, and business reviews across the company.
• Run cross-functional initiatives that span teams.
• Map work processes and replace manual work with automated, AI-enabled processes.
• Champion AI adoption company-wide through piloting tools and training teams.
• Own the company's tooling stack and business systems.
• Act as de facto PM for internal tooling by scoping problems and setting priorities for engineering.
• Define metrics and build a reporting layer for leadership.
• Oversee the Payment Operations team.
• Oversee the Tap Operations team.
• Coordinate the SOC 2 program.

Required qualifications

• 6–12 years in strategy and operations, BizOps, RevOps, or a similar operating role.
• Experience building automation, data workflows, or AI tooling using no-code, low-code, scripting, SQL, or LLM-based workflows.
• Demonstrably AI-fluent.
• Experience inside a business function such as revenue, product, finance, or operations.
• Ability to show measurable results like hours saved, cycle time cut, adoption rates, or revenue impact.
• Scoping and prioritization instincts.
• Strong analytical and structured thinking.
• Excellent communication and collaboration skills.
• Alignment with Overflow's mission and values.
• Comfort with a flexible work model and occasional in-person gatherings.

Nice to have

• Payments, fintech, or billing context: KYC, risk, chargebacks, or reconciliation.
• Time inside a SOC 2 program, ideally Type II.
• Growth-stage or lean-team experience; Series B–D SaaS a plus.
• Led AI adoption or enablement programs, including training and change management.
• Big-tech strategy and operations experience paired with a hands-on building record.
• Exposure to nonprofit, faith-based, or mission-driven contexts.

Benefits

• Competitive base salary with equity
• Medical, dental, and vision coverage for employees and dependents
• Generous paid time off and company holidays
• Paid parental leave
• 401(k) retirement plan
• Dedicated mental health and therapy stipend
• Team retreats and intentional in-person gatherings throughout the year

About the company

Overflow is a growth-stage technology company and vertical fintech and SaaS platform that builds infrastructure for high-impact churches, nonprofits, and mission-driven institutions.