Enterprise Customer Success Manager

The role

You will own the health, retention, and growth of complex, high-value partner organizations. You will serve as a strategic partner to executive leadership at large, multi-location churches.

What you will do

• Serve as the named Enterprise Customer Success Manager for a focused book of complex, high-value partner organizations.
• Build relationships across the full organizational structure of each partner.
• Host four structured giving reviews per year with executive stakeholders.
• Maintain a consistent monthly check-in cadence with each partner.
• Visit partner accounts in person at or near launch and at least once a year.
• Flag risks early, manage the renewal pipeline in HubSpot, and execute churn-save strategies.
• Develop and execute tailored expansion strategies for each Enterprise account.
• Build annual strategies for each partner and contribute best-practice playbooks.
• Serve as a mentor and resource for junior Customer Success Managers.
• Share structured feedback with Success leadership and Product.

Required qualifications

• 5+ years in account management, customer success, or a strategic sales role
• Proven experience managing large, complex, multi-stakeholder organizations
• Demonstrated ability to build and maintain relationships with executive-level stakeholders in churches, including in-person
• Strong independent judgment
• Strategic thinking and tailored problem-solving skills
• Strong pipeline management and renewal forecasting skills in HubSpot or comparable CRM
• Alignment with Overflow's mission and values
• Willingness and ability to travel to visit partner accounts

Nice to have

• Background in church operations, stewardship, or generosity consulting at scale
• Experience contributing to team playbooks or mentoring junior team members

Benefits

• Competitive base salary and equity
• Excellent medical, dental, and vision coverage for employees and dependents
• Generous paid time off and company holidays
• Paid parental leave
• 401(k) retirement plan
• Dedicated mental health and therapy stipend
• Team retreats and intentional in-person gatherings throughout the year

About the company

Overflow is a Silicon Valley technology company and a B2B SaaS philanthropy platform that enables modern giving across cash, stock, and crypto for nonprofits, churches, and mission-driven organizations.