Overjet
Director of Customer Success, SMB
United States, Remote. Posted 6 months ago
The role
You will build the customer success function and drive retention, adoption, and expansion for the SMB customer base. You will hire, lead, and manage a team of SMB Customer Success Managers to achieve growth targets.
What you will do
- Hit, beat, and raise monthly and quarterly targets for net revenue retention, churn reduction, and expansion revenue.
- Recruit, train, mentor, and manage a high-performing customer success team.
- Develop customer success strategies aligned with company objectives and product adoption milestones.
- Drive the post-sale customer journey from onboarding through renewal and expansion.
- Monitor customer health scores and track performance metrics.
- Build and maintain relationships with dental professionals and organizations.
- Collaborate with sales, product management, and marketing teams.
- Prepare retention forecasts, health score reports, and presentations for senior management.
Required qualifications
- At least 5 years in customer success or account management.
- Minimum of 2 years in a managerial role.
- At least 2 years of experience working with dental practices or Dental Service Organizations.
- Strong knowledge of dental industry dynamics.
- Leadership and team management skills.
- Experience developing and implementing customer success strategies.
- Exceptional communication and interpersonal skills.
- Analytical mindset to leverage data and customer health metrics.
- Ability to use systems and AI tools.
- Proficiency in using CRM and customer success software tools (e.g., Salesforce, Gainsight, or similar platforms).
Benefits
- Competitive Compensation and Equity
- 401k plans with a matching program
- Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
- Life and AD+D Insurance
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible Time Off and company paid holidays
- Annual Learning and Development Stipend
About the company
Overjet is the world-leader in dental AI. Thousands of dental providers and insurers rely on their platform to deliver care.