Dental Customer Success Manager- Egypt/ Pakistan

The role

You will own a book of SMB private practice accounts across the US. You will onboard customers, build relationships, and drive product adoption using dental knowledge.

What you will do

• Onboard new customers through setup, training, and best practices.
• Build and maintain strong customer relationships as the primary point of contact.
• Monitor customer health and engagement to improve retention and expansion.
• Provide product expertise and troubleshooting support.
• Collaborate with support, product, and engineering teams.
• Gather customer feedback and advocate for product improvements.

Required qualifications

• Dental training or clinical background (dentist, dental hygienist, or equivalent)
• Excellent communication and interpersonal skills
• Exceptional organizational skills
• Strong product troubleshooting instincts
• 3+ years of professional work experience

Nice to have

• Prior Customer Success Management or B2B SaaS experience
• Owning a high volume book of accounts

Before you apply

• The first step of the application process tests for real dental knowledge.
• Role will be paid in USD.

About the company

Overjet is the world-leader in dental AI. Thousands of dental providers and insurers rely on their platform to deliver care.