Overjet
Customer Success Manager, Mid-Market
San Mateo, CA, Remote. Posted 6 months ago
The role
You will own the relationship with mid-market dental accounts from pilot through renewal and expansion. You will drive pilot outcomes, manage expansion and upsell targets, and ensure platform adoption across the entire dental office.
What you will do
- Own the pilot outcome for assigned mid-market accounts
- Manage relationships across the whole dental office
- Own expansion and upsell targets for a book of accounts
- Run regular in-person and phone account review check-ins
- Improve onboarding and implementation processes for new accounts
Required qualifications
- Excellent communication and relationship-building skills
- Comfort working cross-functionally across dental office staff and internal teams
Nice to have
- Bachelor's degree
- 3+ years in customer success at a B2B SaaS company
- 3+ years in a dental role
- Direct experience with renewals, expansions, and upsells
Benefits
- Competitive Compensation and Equity
- 401k plans with a matching program
- Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
- Life and AD+D Insurance
- 8 weeks Paid Parental Leave
- Optional HSA with Employer contribution
- Flexible Time Off
- Company paid holidays
- Annual Learning and Development Stipend
About the company
Overjet is the world-leader in dental AI. Thousands of dental providers and insurers rely on their platform to improve oral health.