Head of Global Enablement

The role

The Head of Global Enablement will design and implement enablement strategy, coaching practices, and AI-powered systems. This person will support the effectiveness of Sales, Onboarding, and Customer Success teams across the full customer journey.

What you will do

• Own enablement across the full customer journey
• Design and roll out sales methodology training
• Build scalable, AI-enabled systems for training and content delivery
• Partner with technical teams to define product and positioning information
• Train frontline sales and CS managers on core coaching and management practices
• Build systems for managers to reinforce methodology consistently
• Tie enablement work to business metrics
• Identify and build repeatable systems around top performer behaviors
• Determine enablement structure across different motions
• Build and develop the enablement team

Required qualifications

• Track record of building an enablement function or methodology from the ground up
• Experience owning enablement across the full customer lifecycle
• Direct experience selling or enabling in an SMB or high-velocity sales motion
• A framework or methodology you've built or trained teams on with evidence of driving measurable improvements
• Comfort using AI tools to build scalable enablement systems
• A pragmatic, business-first approach to enablement
• Experience training and coaching frontline managers on management fundamentals
• A builder's mindset and willingness to be hands-on

Benefits

• Comprehensive health coverage
• Remote-first workplace
• Unlimited PTO
• Extra fun perks

About the company

Owner is an AI-native system used by local business owners, starting with restaurants, to power websites, online ordering, CRM, and POS. The company is a remote-first, global company headquartered in San Francisco.