Customer Success Manager - Mexico

The role

You will manage a portfolio of over 120 customers across all lifecycle stages. You will focus on engaging at-risk customers to maximize product adoption, deliver value, and mitigate churn.

What you will do

• Manage a large, dynamic portfolio of 120+ customers
• Engage with at-risk customer segments to maximize product adoption
• Deliver customer value and mitigate churn risks
• Generate brand ambassadors and uncover expansion opportunities
• Provide feedback to cross-functional teams to shape product and offerings
• Deliver a world-class customer experience
• Help customers improve ROI through strategic advice
• Drive customer retention by reducing churn
• Refine health metrics and scale success
• Expand footprint by driving growth opportunities

Required qualifications

• 2+ years of experience in a Customer Success or Account Management role
• Proven success in account management or full-cycle sales
• Experience with Customer Success tools including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
• Background in B2B2C, ideally within the food/hospitality and technology space
• Full fluency in English: reading, writing, and speaking

Nice to have

• Experience working in a restaurant

Benefits

• Comprehensive health coverage
• Remote-first work environment
• Unlimited PTO
• Extra fun perks

About the company

Owner is an AI-native system used by local business owners to succeed. It powers tools like websites, online ordering, CRM, and POS.