Head of Design, Consumer

The role

The Head of Design, Consumer will own the consumer experience across online ordering, native mobile apps, loyalty, and lifecycle engagement. You will set the design vision, lead a small team, and build scalable design systems for thousands of restaurant brands.

What you will do

• Own the consumer experience.
• Set the design vision across online ordering, native mobile apps, loyalty, and lifecycle engagement.
• Create flexible design systems for thousands of restaurant brands.
• Stay hands-on in design, prototyping, and execution.
• Use experimentation, customer insights, and data to improve conversion, repeat orders, and revenue.
• Design and ship intelligent consumer experiences leveraging AI and code.
• Partner with Product, Engineering, and Data Science to identify opportunities and ship work.

Required qualifications

• 8+ years in product design, including experience leading and developing high-performing designers.
• Exceptional hands-on craft.
• Portfolio demonstrating personal ownership of complex, high-quality consumer experiences.
• Experience building scalable design systems, ideally across multi-brand, white-label, or multi-tenant products.
• Deep expertise in consumer products, commerce, and native mobile (iOS/Android).
• AI-native practitioner who prototypes, designs in code, and has shipped AI-powered product experiences.
• Proven ability to connect design decisions to business outcomes through experimentation and measurable impact.
• Strong product judgment, high ownership, urgency, and a willingness to challenge assumptions and execute through ambiguity.

About the company

Owner is an AI-native system used by local business owners to succeed. The company builds systems that power restaurant websites, online ordering, CRM, POS, and more.