Customer Success Manager - Colombia

Remote - Colombia. Posted 18 days ago

The role

You will manage a portfolio of over 120 customers across all stages of the customer lifecycle. You will focus on engaging at-risk customers to maximize product adoption, deliver value, and mitigate churn.

What you will do

Manage a large, dynamic portfolio of 120+ customers
Engage with at-risk customer segments to maximize product adoption
Deliver customer value and mitigate churn risks
Generate brand ambassadors and uncover expansion opportunities
Provide feedback to cross-functional teams to shape product and offerings
Deliver a world-class customer experience
Help customers improve ROI through strategic advice
Drive customer retention by reducing churn and enhancing satisfaction
Refine health metrics and scale success
Expand footprint by uncovering growth opportunities

Required qualifications

2+ years of experience in a Customer Success or Account Management role
Proven success in account management or full-cycle sales
Experience with Customer Success tools including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
Background in B2B2C, ideally within the food/hospitality and technology space
Full fluency in English: reading, writing, and speaking
Ability to maintain a high volume of daily calls and meetings
Strength in objection handling and deescalating challenging conversations
Ability to context-switch to address diverse customer needs
Skill in interpreting and leveraging data
Ability to prioritize a pipeline effectively
Solution-oriented with a big-picture perspective
Grit, adaptability, and ability to navigate ambiguity

Nice to have

Experience working in a restaurant

Benefits

Comprehensive health coverage
Remote-first work environment
Unlimited PTO
Extra fun perks

About the company

Owner is an AI-native system used by local business owners, starting with restaurants, to power websites, online ordering, CRM, and POS. The company is a remote-first, global company headquartered in San Francisco.