QA, Customer Success Manager, LATAM

The role

You will evaluate Customer Success calls to ensure high service standards based on quality rubrics. You will identify communication gaps, surface coaching opportunities, and recommend training and process improvements to Success leadership.

What you will do

• Listen to and score Customer Success calls focused on customer retention
• Share clear trends and coaching opportunities with Success leadership
• Guide enablement and training for the CSM team

Required qualifications

• 2+ years in a Customer Success or Account Management role
• Proven success in a quality or enablement-focused role
• Ability to listen to and score 80–100 calls per week
• Experience with Customer Success tools, including Salesforce, Salesloft, Sigma, Loom, and Metabase
• A B2B2C background, ideally in food, hospitality, or tech
• A commitment to personal growth and continuous development

Nice to have

• A good read on industry trends and competitors

Benefits

• Comprehensive health coverage
• Remote-first workplace
• Unlimited PTO
• Other perks

About the company

Owner is an AI-native system used by local business owners to succeed. It powers tools like websites, online ordering, CRM, and POS.