Owner
Customer Success Manager - Costa Rica
Remote - Costa Rica. Posted 19 days ago
The role
You will manage a portfolio of 120+ customers across all stages of the customer lifecycle. You will focus on engaging at-risk customers to maximize product adoption, deliver value, and mitigate churn.
What you will do
- Manage a large, dynamic portfolio of 120+ customers
- Engage with at-risk customer segments to maximize product adoption
- Deliver customer value and mitigate churn risks
- Generate brand ambassadors and uncover expansion opportunities
- Provide feedback to cross-functional teams to shape product and offerings
- Deliver a world-class customer experience
- Help customers improve ROI through strategic, personalized advice
- Drive customer retention by reducing churn and enhancing satisfaction
- Refine health metrics and scale success across the customer base
- Expand footprint by uncovering and driving growth opportunities
Required qualifications
- 2+ years of experience in a Customer Success or Account Management role
- Proven success in account management or full-cycle sales
- Experience with Customer Success tools including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
- A background in B2B2C, ideally within the food/hospitality and technology space
- Full fluency in English: reading, writing, and speaking
- Proactive mindset, adaptability, curiosity, and strong interpersonal skills
- Ability to maintain a high volume of daily calls and meetings
- Strength in objection handling and deescalating challenging conversations
- Ability to quickly context-switch
- Skill in interpreting and leveraging data
- Ability to prioritize a pipeline effectively
- Solution-oriented with a big-picture perspective
Nice to have
- Experience working in a restaurant
Benefits
- Comprehensive health coverage
- Remote-first work environment
- Unlimited PTO
- Extra fun perks
About the company
Owner is an AI-native system used by local business owners to succeed, starting with restaurants. The company builds systems that power websites, online ordering, CRM, and POS.