Product Experience Team Lead

The role

You will lead and develop a team of full-time and part-time specialists in the Boston office. You will build AI-powered systems to scale support and act as the escalation point for users in the Americas.

What you will do

• Lead the Boston PX team and own day-to-day quality
• Onboard, coach, and performance-manage a mixed team of specialists
• Build and improve AI-powered agentic support infrastructure
• Own staffing, scheduling, and coverage
• Build quality systems including QA, playbooks, and enablement
• Act as the escalation point for complex user issues during Americas hours
• Capture customer feedback for product and engineering teams
• Maintain relationships with Boston-area universities for student talent
• Collaborate with the Stockholm PX team and engineering

Required qualifications

• 3+ years in B2C/B2B support or a customer-facing role
• Experience leading or coaching a team
• Experience building systems, processes, schedules, and metrics
• Product and technical fluency
• Experience using AI tools to change how work gets done
• Based in Boston or willing to relocate

About the company

Lovable is a small, talent-dense team building a generation-defining company from Stockholm. The company lets anyone and everyone build software with any language.