Product Experience Specialist (Full Time)

Stockholm. Posted 4 months ago

The role

You will solve user problems end to end and feed product feedback into development. You will also improve the support stack and internal knowledge base.

What you will do

Own user problems end to end
Escalate issues to engineering when needed
Keep internal knowledge base up to date
Design smarter workflows
Feed product feedback into the team
Train and improve the AI agent
Ship improvements to internal tools

Required qualifications

Recently completed a bachelor's or master's degree
Analytical problem solver
Crystal-clear communicator
English language proficiency

Nice to have

Experience in B2C SaaS support using tools like Intercom
Hands-on experience with Lovable, Claude and similar AI tools

About the company

Lovable is a software creation platform that allows people to act on problems closest to them. It is a fast-growing AI company with teams in Stockholm, London, Boston, New York, and San Francisco.