Product Experience Specialist (APAC)

Remote. Posted 12 months ago

The role

You will deliver support and solve user problems for a fast-growing product. You will also feed insights into product development and improve support documentation and workflows.

What you will do

Own user problems end to end
Become a Lovable expert to solve issues with speed and clarity
Escalate to engineering when needed
Keep internal knowledge base up to date
Design smarter workflows
Feed product feedback into the team
Train and improve the AI agent

Required qualifications

Recently completed a bachelor's or master's degree
3 years experience in B2C SaaS support using tools like Intercom

Nice to have

Hands-on experience with Lovable, Claude and similar AI tools

About the company

Lovable is a software creation platform that allows people to turn ideas into software. It is a fast-growing AI company based in Stockholm with teams in London, Boston, New York, and San Francisco.