Flight Ticketing and Disruption Manager

The role

You will own ticketing and disruption performance across 140+ airline partners. You will lead, coach, and motivate a team of ticketing agents while driving the adoption of automation tools.

What you will do

• Own ticketing and amendment quality for managed and self-managed airline relationships
• Maintain operational performance including queue health, ticketing turnaround, SLA adherence and quality
• Use data and insight to identify recurring issues and drive continuous improvement
• Act as subject matter expert for Amadeus Robotics to drive automation adoption
• Share best practice from the core market across all points of sale
• Prepare Flight Ticketing & Disruption for new market launches
• Lead, coach and motivate a team of ticketing agents
• Support escalations and day-to-day people leadership

Required qualifications

• Experience working across both scheduled and low cost carriers
• Strong and recent Amadeus GDS experience
• Experience of flight pooling including coordination, allocation and optimisation of flight inventory
• Experience managing operational complexity including ticketing, schedule changes, queue management and service levels
• Experience with Amadeus Robotics or other automation tools
• Comfortable working with data and reporting to identify issues and track performance
• Strong communication skills

Nice to have

• Knowledge of BSP processes, ADM/ACM notices, ticketing rules and IATA regulations

Benefits

• Company pension contributions at 5%
• Individualised training budget
• Discounted holidays for you, your family and friends
• 25 days of holidays per annum plus 8 public holidays
• Holiday increases by 1 day for every second year of service up to 30 days
• Ability to buy and sell annual leave
• Access to our electric vehicle salary sacrifice scheme
• Cycle to work scheme
• Season ticket loan
• Eye care vouchers

Before you apply

• Talent Acquisition Partner screening - 30 mins
• 1st stage with Hiring Manager + Head of Customer Operations - 45 mins
• Final stage presenting to Hiring Manager + CX Director, in office - 1 hour

About the company

loveholidays is on a mission to open the world to everyone, giving customers unlimited choice, unmatched ease and unmissable value. They use progressive technology to improve how customers discover, book and experience their holidays.