Implementation Lead

The role

You will own the full project plan for each customer implementation of Loancrate's mortgage loan origination software, including milestones, timelines and owners. You will keep sales, Implementation Consultants, Customer Success Managers and the customer aligned so each transition reaches go-live on time.

What you will do

• Own the project plan, timeline and status for each customer implementation.
• Define rollout milestones and align all teams around them through go-live.
• Keep Jira and Linear accurate and share progress with customers and internal teams.
• Run implementation meetings: agendas, status discussions, decisions and follow-up.
• Build a repeatable rollout plan and playbook from each implementation.
• Flag risks and dependencies early and escalate decisions with context.
• Coordinate closely with CSMs and Implementation Consultants, who own the advisory and configuration work.
• Help Product and Engineering see whether delays come from product gaps or process gaps.

Required qualifications

• Direct mortgage industry experience, ideally at a lender or mortgage tech company.
• Hands-on experience migrating a lender to a new loan origination system (such as Encompass, Empower or Byte).
• Strong PMO or program management background with multi-workstream projects.
• Fluency with Jira and/or Linear, including external-facing visibility for customers.
• Strong meeting facilitation and written communication.
• Process-builder mindset and willingness to document as you go.
• Bias to action and comfort with ambiguity.
• Collaborative, low-ego operating style.
• Proactive, independent workstyle.

Benefits

• Medical coverage with 100% of employee and family premiums covered
• Vision and dental coverage
• 401(k)
• HSA or FSA
• Access to lender partner's employee loan program
• Remote-first culture
• Flexible time off

About the company

Loancrate builds AI-native tooling to automate mortgage workflows, with a goal of fully automated loan origination. Its remote team has enabled customers to power over $85 billion in new home loans since 2020.