Loki
Deployment Operations Lead (Dallas, TX, 100%)
Dallas, TX. Posted 18 days ago
The role
The US Deployment Operations Lead will deploy robots at customer sites and run the US depot. You will hire and lead field operators and build the US deployment operation as it scales.
What you will do
- Deploy robots at customer sites through site assessment, installation, commissioning, training staff, and verifying performance
- Run the US depot including inventory, spare parts, shipping, service and repairs
- Own the relationship with customers' facility teams on site and bring feedback to product and engineering
- Hire, onboard and lead US field operators
- Define US deployment processes including SOPs, checklists and training
- Set up US operation infrastructure including vehicles, tools, site access, compliance, and vendors
Required qualifications
- 5+ years in field deployment, installation or service of hardware, robotics, automation or industrial equipment
- Experience leading a field team
- Hands-on experience at customer sites
- Ability to troubleshoot electromechanical systems
- Comfort with hardware, software tooling and interfacing with customers
- Experience building a team, site or region at an early-stage company without an existing operations organization
- Ability to write processes for others to execute
- Ability to present to a customer's management
- Ability to operate independently as the only person from the company in a market
- Excellent communication in English
- US work authorization
- Valid driver's license
Nice to have
- Spanish
Benefits
- Ownership of Loki's US deployment operations from the first robot
- Opportunity to build and lead the US operations team
- Close partnership with the founders and the operations team in Zürich
- Flat hierarchy
- Quick decision making
- Direct role in executing Loki's US expansion
About the company
Loki Robotics builds, deploys and operates expert robots to automate commercial facility services at scale. The company aims to make physical services an abundant commodity through robotics and physical AI.