Forward Deployed Product Manager

The role

You will own a portfolio of growth accounts and drive outcomes from Concierge. You will lead customer deployments, build and deploy fixes into production, and teach customer teams to improve the product themselves.

What you will do

• Lead deployments for customers and align teams on priorities
• Own a portfolio of growth accounts including performance, usage, retention and growth
• Investigate improvements, build and deploy fixes into production
• Teach customer teams to build, test and improve Concierge
• Find the next use case in each account and build the case for expansion
• Bring evidence-backed problems to Product and follow them until they ship

Required qualifications

• 2+ years of owning customer outcomes in account management, customer success, consulting, implementation, product or operations
• Earned the trust of senior customer leaders and grown those accounts
• Worked at a startup or scale-up
• Built things with AI
• Can dig into API docs, conversation logs and usage data
• Helped customers or colleagues get real value from a complex product

Nice to have

• Worked in fintech, healthcare or another regulated industry
• Shaped a product roadmap with evidence from customers
• Deployed an AI product and tied it to a measurable business outcome

Benefits

• Flexible hours
• Unrestricted access to AI with no usage limits
• Company flies to Hawaii twice a year
• Promotions happen when you are ready

Before you apply

• Paid ~two-day work trial

About the company

Lorikeet builds AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. They are a Series A company headquartered in Sydney.