Sales Enablement and Operations Lead

The role

You will own enablement and operations for the GTM and Forward Deployed teams. This includes onboarding, training, sales playbooks, CRM management, and pipeline forecasting.

What you will do

• Own onboarding and training for every new GTM and Forward Deployed hire
• Build and maintain the sales playbook including ICP, personas, and objection handling
• Turn product launches and customer wins into enablement materials
• Own the CRM as the source of truth for pipeline and deal hygiene
• Run the pipeline and forecasting cadence with sales leadership
• Manage the GTM tool stack
• Partner with the GTM Engineer to build AI-powered workflows
• Use call recordings and win/loss data to spot patterns and coach reps
• Support territory planning, quota setting, and comp plan mechanics

Required qualifications

• Understand what it takes to sell from a sales role or working closely with reps in enablement or ops
• Experience building an enablement program from the ground up
• Ability to run training sessions and build pipeline reports
• Ability to take a complex, technical product and make it simple for reps to explain
• Comfortable owning things end-to-end without a playbook
• Ability to earn trust with reps

Nice to have

• Experience in B2B SaaS
• Using AI to automate parts of your work
• Experience selling into or enabling teams that sell to customer support / CX leaders
• Experience selling into fintech, healthcare, or other regulated industries

Benefits

• Flexible hours
• Unrestricted access to AI with no usage limits
• Twice a year the whole company flies to Hawaii

Before you apply

• Recruitment process includes a paid ~two-day work trial

About the company

Lorikeet builds AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. They are a Series A company backed by QED, Blackbird, and Square Peg.