Senior Forward Deployed Product Manager

The role

You will own strategic accounts and drive outcomes from the Concierge product. You will lead deployments, build and deploy fixes into production, and identify expansion opportunities with customer executives.

What you will do

• Lead deployments for largest customers and align executives and engineers on priorities.
• Own strategic accounts including Concierge performance, usage, retention, and growth.
• Investigate improvements and build and deploy fixes into production.
• Find new use cases with customer executives and build expansion cases.
• Get deployments through customer procurement, security, and legal reviews.
• Coach FDPMs and turn learnings into playbooks and tools.
• Bring evidence-backed problems to Product and follow them until they ship.

Required qualifications

• 6+ years of owning high-stakes customer outcomes in account leadership, product, consulting, a forward-deployed role or as a founder.
• Built trusted relationships with executives at enterprise customers and grown accounts through renewals and expansions.
• Worked at a startup or scale-up.
• Built things with AI.
• Can dig into API docs, conversation logs and usage data.

Nice to have

• Worked in fintech, healthcare or another regulated industry.
• Shaped a product roadmap with evidence from customers.
• Deployed an AI product and tied it to a measurable business outcome.

Benefits

• Flexible hours.
• Unrestricted access to AI tools with no usage limits.
• Company flies to Hawaii twice a year.
• Promotions happen when ready via leadership meetings every six weeks.

Before you apply

• Paid ~two-day work trial.

About the company

Lorikeet builds AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. They are a Series A company headquartered in Sydney.