Technical Ops & Enablement

The role

This is a hybrid product, operations, and engineering role. You will manage technical onboarding, triage bugs, write documentation, and run beta tests for an internal evaluation platform used by scientists.

What you will do

• Own the technical enablement lifecycle for work trials, contractors, hires, and departures.
• Administer Google Workspace, GitHub, Slack, AWS/GCP, VPN, internal systems, and SaaS accounts.
• Manage engineering SaaS seats, licenses, admin consoles, and renewals.
• Build workflows to automate common business processes.
• Enforce device policies, MFA, and least-privilege access.
• Run offboarding checks and access audits and collect compliance evidence.
• Own bug channels, investigate issues, and escalate to engineering.
• Ensure new bioengineers can use the platform within their first week.
• Partner with engineering on training sessions and run beta programs.
• Keep feature documentation up to date and refine processes.

Required qualifications

• 2+ years in IT, systems administration, or IT/eng ops at a fast-moving tech company.
• Hands-on with Google Workspace admin, an MDM (Jamf, Kandji, or similar), and an identity provider with SSO/SCIM.
• Understand how to automate systems with AI and when not to.
• Comfortable with Python, Bash, and similar, plus AI and workflow tools.
• Working knowledge of AWS/GCP IAM and GitHub org admin.
• Engineering ability to read code, reproduce a bug, and ship small fixes.
• Default to least privilege and can conduct strong access reviews.
• Can help collect compliance evidence.
• Write docs people actually read and can train non-engineers to use technical products.

Nice to have

• SOC 2 or similar
• Experience in biology, bioinformatics, or a lab setting
• Prior work in support or solutions engineering for a technical product

Benefits

• Unlimited PTO
• Every lunch and dinner is paid for
• 100% premium covered on Cigna's platinum health plan ($0 premium, $0 deductible) and 50% premium coverage for dependents
• 100% coverage for top-tier Guardian dental and vision plans
• Relocation Assistance
• 401(k) Plan
• Company-Sponsored professional development

Before you apply

• We sponsor most work visas
• Interview with Head of Engineering
• Technical Interview with our Head of Product
• On-site work-trial with Latch Team (2-3 days)

About the company

Latchbio aims to advance humanity's ability to engineer biology by improving AI's application to biology use cases. They are a group of engineers, scientists, and operations specialists.