Senior Site Reliability Engineer

The role

You will take ownership of production infrastructure for Userflow and Beamer SaaS platforms. You will manage reliability, scalability, security, and cost efficiency across US and EU regions.

What you will do

• Define, implement, and maintain Service Level Objectives (SLOs).
• Own and evolve production infrastructure across GCP and/or AWS.
• Manage ClickHouse and relational databases including PostgreSQL or MySQL.
• Maintain and improve infrastructure automation using Terraform or similar tools.
• Own observability systems using Grafana and Sentry.
• Lead on-call operations, production incident response, and postmortems.
• Implement rate limiting, tenant isolation, and dedicated infrastructure for enterprise customers.
• Build and maintain reliable deployment pipelines and progressive delivery processes.
• Monitor and optimize infrastructure spending.
• Support security controls and evidence collection for SOC 2 compliance.

Required qualifications

• 7+ years of experience in SRE, DevOps, Platform Engineering, or a closely related role.
• At least 3 years of direct production ownership within a SaaS environment.
• Deep hands-on experience with Google Cloud Platform (GCP) and/or AWS.
• Strong production experience managing Kubernetes environments.
• Proven experience implementing Infrastructure as Code using Terraform or equivalent tools.
• Production experience with ClickHouse or another columnar database, alongside PostgreSQL or MySQL.
• Experience operating distributed and multi-region production environments.
• Strong understanding of observability, monitoring, alerting, and incident management.
• Solid CI/CD experience, including deployment automation, progressive rollouts, and rollback strategies.
• Ability to independently assess technical risks and make infrastructure decisions.
• Strong written and verbal communication skills.
• English proficiency: C1 or C2

Nice to have

• Experience using AI coding agents such as Claude Code or similar tools
• Advanced experience with the Grafana ecosystem, including Prometheus, Loki, and Grafana OnCall
• Previous experience supporting SOC 2 or ISO 27001 audits
• Experience operating embedded JavaScript SDKs or mobile SDKs at scale
• Experience managing dedicated infrastructure or isolated environments for enterprise SaaS customers
• Experience optimizing cloud infrastructure and AI-related operational costs

About the company

Userflow is a product adoption platform and Beamer is a sibling brand providing in-app announcements and changelogs. Both platforms serve more than 52 million end users across the United States and Europe.