Head of Partner Enablement

The role

The Head of Partner Enablement will own and scale the training and enablement function. This leader will build and manage a team of trainers and design a scalable enablement infrastructure to support the partner and health system network.

What you will do

• Define the enablement strategy and 12-month roadmap.
• Hire, coach, and develop a team of trainers.
• Establish metrics including time-to-value, proficiency scores, and adoption.
• Launch a self-serve training resource for at least one customer segment.
• Embed with Product to ensure training content and materials are ready before new features ship.
• Work with Implementation and Account Management to build enablement into onboarding and expansion.
• Collaborate with Clinical leaders to ensure training reflects clinical and pharmacy workflows.
• Support Sales and Partnerships by contributing enablement plans to deals.
• Create feedback loops from trainers and end users back to Product and Partner Experience.
• Build the business case for enablement investment.

Required qualifications

• 7+ years in customer enablement, training, or L&D within SaaS, healthcare technology, digital health, or clinical operations.
• Experience managing or leading a team of trainers.
• Track record of building a training/enablement function from the ground up.
• Experience designing scalable training infrastructure, such as learning portals, LMS platforms, or AI/LLM-powered enablement tools.
• Strong instructional design and curriculum development expertise across live, virtual, and asynchronous formats.

Nice to have

• Experience training clinicians, pharmacists, or healthcare operational users

About the company

Latent is the enterprise pharmacy intelligence platform that enables health systems to grow their pharmacy operations and serve more patients. The platform enables more than 60+ leading health systems.