Account Manager - Health Systems (New York City)

The role

You will own the post-implementation success of health system customers. You will drive adoption, deliver clinical and operational outcomes, and demonstrate ROI by tying product usage to real-world impact.

What you will do

• Build and maintain executive and operational relationships to drive trust and retention
• Own post-go-live customer relationships across clinical, pharmacy, operational, IT, and executive stakeholders
• Drive adoption across departments by communicating outcomes tied to quality, efficiency, patient experience, and ROI
• Identify and mitigate risks related to change management, resourcing, and workflow alignment
• Own renewals by ensuring customer value is clear and aligned with executive priorities
• Identify and advance upsell and cross-sell opportunities
• Partner cross-functionally with Product, Design, Engineering, and Sales
• Translate customer feedback and usage patterns into input for product priorities and roadmap decisions
• Build and execute structured account plans, MBRs, and QBRs

Required qualifications

• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role
• Experience supporting health systems, hospitals, or enterprise healthcare customers
• Proven success driving renewals and expansion in complex, regulated environments
• Strong executive presence with excellent cross-functional communication skills

Nice to have

• Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
• Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
• Experience working with multiple stakeholder personas and long sales or adoption cycles
• Comfort pushing the pace
• A collaborative mindset paired with clear, thoughtful communication
• A proactive, ownership-driven approach to problem-solving in a high-growth environment
• A strong work ethic with a commitment to quality, rigor, and attention to detail

Benefits

• Competitive compensation, including meaningful equity
• Medical, dental, and vision insurance for employee and dependents
• Flexible PTO policy
• Paid parental leave
• Fertility and family-building stipend through Carrot

About the company

Latent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients. The platform enables more than 60+ leading health systems that collectively serve an estimated 70 million people.