Account Manager - Health Systems (San Francisco)

The role

You will own the post-implementation success of health system customers. You will drive adoption, deliver clinical and operational outcomes, and demonstrate ROI by tying product usage to impact.

What you will do

• Build and maintain executive and operational relationships to drive trust and retention
• Own post-go-live customer relationships across clinical, pharmacy, operational, IT, and executive stakeholders
• Drive adoption across departments by communicating outcomes tied to quality, efficiency, patient experience, and ROI
• Identify and mitigate risks related to change management, resourcing, and workflow alignment
• Own renewals by ensuring customer value is clear and aligned with executive priorities
• Identify and advance upsell and cross-sell opportunities
• Partner cross-functionally with Product, Design, Engineering, and Sales
• Translate customer feedback and usage patterns into input for product priorities and roadmap decisions
• Build and execute structured account plans, MBRs, and QBRs

Required qualifications

• 5+ years of experience in Account Management, Customer Success, or a similar post-sale role
• Experience supporting health systems, hospitals, or enterprise healthcare customers
• Proven success driving renewals and expansion in complex, regulated environments
• Strong executive presence with excellent cross-functional communication skills

Nice to have

• Experience with healthcare IT, AI/ML platforms, or clinical workflow tools
• Familiarity with hospital operations, pharmacy, clinical informatics, or quality programs
• Experience working with multiple stakeholder personas and long sales or adoption cycles
• Comfort pushing the pace
• A collaborative mindset paired with clear, thoughtful communication
• A proactive, ownership-driven approach to problem-solving in a high-growth environment
• A strong work ethic with a commitment to quality, rigor, and attention to detail

Benefits

• Competitive compensation, including meaningful equity
• Medical, dental, and vision insurance for employee and dependents
• Flexible PTO policy
• Paid parental leave
• Fertility and family-building stipend through Carrot

About the company

Latent is the enterprise pharmacy intelligence platform, powered by a clinical agentic engine, that enables health systems to grow their pharmacy operations and serve more patients. The platform enables more than 60 leading health systems that collectively serve an estimated 70 million people.