Implementation Solutions Engineer (Post-Sales), Agentic AI (NY, SF, Austin)

The role

You will own enterprise implementations from sales handoff until the customer goes live. You will work across a multi-product platform to scope, configure, and test integrations and data migrations.

What you will do

• Run each implementation end to end including scoping, configuration, testing, and go-live.
• Work with Sales on handoffs and with CSMs and Engagement Managers.
• Map customer workflows into clear plans.
• Lead several implementations at once across product verticals.
• Manage integrations, data migration, and the data and API layer.
• Go on-site with customers for about 25% travel.
• Pass product feedback to Product and Engineering.
• Help build playbooks, config templates, and onboarding frameworks.
• Hand finished implementations to Product Expert SEs.

Required qualifications

• 3–7 years in a customer-facing technical role (SE, Implementation Engineer, or TAM).
• Experience running multiple configuration-heavy implementations at once, such as CRM or multi-vertical SaaS.
• Ability to scope, configure, and troubleshoot API integrations and data flows without waiting on engineering.
• A technical degree (CS, engineering, or similar).
• A track record working with Engineering, Sales, CS, and Product.
• Ownership of post-sales implementations at a SaaS startup, from discovery to go-live.
• Ability to explain complex things clearly to engineers and to non-technical stakeholders.
• Willingness to travel about 25% for on-site implementations.
• Willingness to be in the office 4–5 days a week.

Nice to have

• Data migration experience
• SQL and BI tools (Looker, Tableau)

Benefits

• Medical, dental, and vision covered at 100%
• Paid parental leave
• Commuter benefits
• 401(k)
• Relocation packages
• Meals provided in the office
• Unlimited PTO

Before you apply

• Recruiter Screen
• Hiring Manager Screen
• Take-Home Practical Exercise & Presentation
• Onsite (~2.5 hours)
• Open to visa transfers, including OPT and H-1B

About the company

The client is a Series E, agentic AI company founded in 2017 that builds AI agents for housing and healthcare workflows. They have passed $200M in ARR and recently raised $350M at a $4B valuation.