Operations Manager, Bookkeeping

The role

You will manage an automated bookkeeping service and help scale it to tens of thousands of customers. You will work with operations, bookkeeping, partnerships, and engineering teams to improve execution and build scalable systems.

What you will do

• Build deep expertise in small business bookkeeping processes and Layer's bookkeeping systems.
• Triage and investigate customer issues surfaced by the frontline bookkeeping team.
• Document and improve standard operating procedures across the bookkeeping service.
• Identify opportunities to streamline workflows, reduce manual work, and increase team efficiency.
• Manage the Philippines-based bookkeeping team.
• Track performance metrics and SLAs.

Required qualifications

• Exceptional written and verbal communicator.
• 2-5 years of experience in startup operations, investment banking, management consulting, or any role that requires exceptional independent execution.

Nice to have

• Ideal candidates have 2-5 years of experience in startup operations, investment banking, management consulting, or any role that requires exceptional independent execution.

About the company

Layer is building a new kind of accounting software and bookkeeping that lives within the existing software tools SMBs use every day. Their platform allows software companies to launch modern accounting software and bookkeeping services to their SMB customers.