Langchain
Account Manager, Renewals & Expansion (East Coast)
New York, NY. Posted a month ago
The role
You will own and accelerate the adoption, retention, and growth of a portfolio of commercial customers. You will act as a commercial advisor to build partnerships, drive usage, and manage renewals and expansions.
What you will do
- Manage the entire customer lifecycle post signature for a portfolio of commercial customers
- Develop and maintain a rolling forecast of your portfolio
- Proactively identify and mitigate churn risk
- Uncover and execute on expansion opportunities
- Build and nurture lasting relationships with key stakeholders
- Act as the voice of the customer to inform the product roadmap
- Partner with Sales, GTM Engineering, and RevOps teams
- Lead commercial negotiations and structure renewal contracts
Required qualifications
- 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager
- Proven track record of success in meeting and exceeding retention and expansion quotas
- Strong commercial acumen and negotiation skills
- Strong technical aptitude and the ability to understand and articulate the value of complex technical products
- Exceptional communication and presentation skills
- Deep empathy for the customer's business objectives
- Proficiency with CRM software (e.g., Salesforce)
- Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment
Nice to have
- Familiarity with the modern AI/LLM stack
- Direct experience at a high-growth, developer-first, or AI/ML infrastructure company
- Experience managing renewals in a consumption or usage-based pricing model
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible vacation
- 401(k) plan
- Meals on in-office days in the US
About the company
LangChain builds the foundation for agent engineering, helping developers move from prototypes to production-ready AI agents. The company offers a platform for building, evaluating, deploying, and operating agents at scale.