Engagement Manager (London)

London. Posted 7 days ago

The role

You will manage the full engagement lifecycle for multiple concurrent technical projects for enterprise customers. You will serve as the primary customer contact and coordinate cross-functional teams to ensure successful delivery.

What you will do

Manage the full engagement lifecycle from SOW review through closeout
Plan, execute, and manage risks, scope, and handoff
Serve as the primary point of contact for customers
Deliver status updates, manage expectations, handle escalations, and negotiate scope changes
Manage 5–8 concurrent technical engagements simultaneously
Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams
Manage resource allocation and capacity planning
Identify risks and issues, develop mitigation strategies, and track resolution

Required qualifications

5+ years of engagement or project management experience
Experience managing multiple concurrent engagements
Experience working with enterprise customers and leading customer-facing communication
Experience coordinating cross-functional technical teams
Experience with project management tools such as Linear, Jira, Asana, or similar
Experience handling scope change management and complex stakeholder dynamics
Ability to thrive in fast-paced, ambiguous environments

Nice to have

PMP or similar project management certification
Experience in Professional Services or consulting
Experience with AI/ML or infrastructure engagements
Experience with time tracking and billing coordination
Knowledge of software development lifecycle and agile methodologies

Benefits

Medical coverage
Dental coverage
Vision coverage
Flexible vacation
401(k) plan
Meals on in-office days in the US

About the company

LangChain builds the foundation for agent engineering, helping developers move from prototypes to production-ready AI agents. The company offers a platform for building, evaluating, deploying, and operating agents at scale.