Activation Specialist (London)

The role

You will own customer onboarding from kickoff through early activation milestones. You will guide customers through LangSmith setup and production readiness to help them move to a working platform.

What you will do

• Own customer onboarding from kickoff through early activation milestones.
• Guide customers through core LangSmith setup and production readiness topics.
• Partner with GTM teams, Product, Engineering, and LangChain specialists to unblock customers.
• Help customers build their first evaluation workflows.
• Route customers to the right resources and turn recurring onboarding questions into runbooks and documentation.
• Surface customer friction to Product and Engineering and track activation metrics.

Required qualifications

• 2–4 years of experience in a customer-facing role such as support, customer success, account management, onboarding, or a similar function.
• A strong desire to work directly with customers and build productive, trusted relationships.
• Excellent organization and follow-through.
• A proactive, industrious approach to learning new tools, solving problems, and rolling up your sleeves.
• Clear, friendly written and verbal communication skills.
• Curiosity about technology and AI, plus a willingness to get hands-on and learn technical concepts on the job.

Nice to have

• Customer onboarding experience at a SaaS company.
• Familiarity with enterprise readiness concepts such as SSO, SCIM, ABAC, and workload isolation.
• Exposure to developer tools, observability, evaluations, or AI/LLM workflows.
• Familiarity with analytics, BI tools or SQL.

Benefits

• Base salary
• Variable compensation for relevant roles
• Meaningful equity
• Medical, dental, and vision coverage
• Flexible vacation
• 401(k) plan
• Meals on in-office days in the US

About the company

LangChain builds the foundation for agent engineering in the real world. The company offers a platform for building, evaluating, deploying, and operating agents at scale.