Account Manager, Renewals & Expansion (West Coast)

The role

You will manage the customer lifecycle for a portfolio of commercial customers to drive adoption, retention, and growth. You will act as a commercial advisor to build partnerships and ensure customers realize value from the platform.

What you will do

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers.
• Develop and maintain a rolling forecast of your portfolio.
• Meet or exceed quarterly and annual renewal and net retention targets.
• Identify and mitigate churn risk by monitoring product usage and customer health.
• Uncover and execute on expansion opportunities.
• Build and nurture relationships with key stakeholders.
• Synthesize customer feedback to inform the product roadmap.
• Partner with Sales, GTM Engineering, and RevOps teams.
• Lead commercial negotiations and structure renewal contracts.
• Manage quoting and procurement processes.

Required qualifications

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager.
• Proven track record of success in meeting and exceeding retention and expansion quotas.
• Strong commercial acumen and negotiation skills.
• Experience managing complex, multi-stakeholder renewal cycles.
• Strong technical aptitude and ability to understand and articulate the value of complex technical products.
• Exceptional communication and presentation skills.
• Proficiency with CRM software (e.g., Salesforce).
• Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.

Nice to have

• Familiarity with the modern AI/LLM stack
• Direct experience at a high-growth, developer-first, or AI/ML infrastructure company
• Experience managing renewals in a consumption or usage-based pricing model

Benefits

• medical, dental, and vision coverage
• flexible vacation
• 401(k) plan
• meals on in-office days in the US

About the company

LangChain builds the foundation for agent engineering, helping developers move from prototypes to production-ready AI agents. The platform includes LangSmith, open source frameworks, and the LangSmith Engine.