EMEA Technical Support Engineer

The role

You will lead the customer support experience for technical users like AI engineers and infrastructure architects. You will help teams debug production LLM applications and agents, improve AI observability, and unblock critical issues.

What you will do

• Be the go-to escalation point for technical support inquiries
• Diagnose issues across customer setup, LangChain products, and deployment issues
• Work with engineering, operations, documentation, and product teams to resolve bugs
• Partner with Deployed Engineering to support critical enterprise customers
• Build and refine internal tooling, diagnostics, and runbooks
• Lead post-mortems for critical incidents
• Refine KPIs for support health
• Improve documentation and knowledge articles
• Mentor and coach other support engineers

Required qualifications

• 4+ years in technical support, solutions engineering, or SRE roles in deeply technical B2B environments
• Expert troubleshooting skills across APIs, SDKs, distributed systems, and cloud-native stacks
• Programming experience with Python
• Hands-on knowledge of Kubernetes and Docker
• Comfort working with logs, traces, metrics in Datadog, and 3rd-party integrations
• Experience supporting enterprise customers and collaborating with engineering on complex escalations

Nice to have

• TypeScript experience

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible vacation
• 401(k) plan
• Meals on in-office days in the US

About the company

LangChain builds the foundation for agent engineering, helping developers move from prototypes to production-ready AI agents. The company offers a platform for building, evaluating, deploying, and operating agents at scale.