Langchain
Engagement Manager (NYC)
New York, NY. Posted 6 days ago
The role
You will manage the full engagement lifecycle for multiple concurrent technical projects for enterprise customers. You will serve as the primary customer contact and coordinate cross-functional teams to ensure successful delivery.
What you will do
- Manage the full engagement lifecycle from SOW review through closeout
- Deliver status updates, manage expectations, handle escalations, and negotiate scope changes
- Manage 5–8 concurrent technical engagements simultaneously
- Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams
- Manage resource allocation and capacity planning
- Identify risks and issues, develop mitigation strategies, and track resolution
- Ensure deliverables meet quality standards
Required qualifications
- 5+ years of engagement or project management experience
- Experience managing multiple concurrent engagements
- Experience working with enterprise customers and leading customer-facing communication
- Experience coordinating cross-functional technical teams
- Experience with project management tools such as Linear, Jira, Asana, or similar
- Experience handling scope change management and complex stakeholder dynamics
- Ability to thrive in fast-paced, ambiguous environments
- Clear, direct, and effective communication with technical teams and executive stakeholders
Nice to have
- PMP or similar project management certification
- Experience in Professional Services or consulting
- Experience with AI/ML or infrastructure engagements
- Experience with time tracking and billing coordination
- Knowledge of software development lifecycle and agile methodologies
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible vacation
- 401(k) plan
- Meals on in-office days in the US
About the company
LangChain builds the foundation for agent engineering, helping developers move from prototypes to production-ready AI agents. The company offers a platform for building, evaluating, deploying, and operating agents at scale.