Director, EMEA Professional Services

The role

You will build and lead the services and customer engineering motion across Europe, the Middle East, and Africa. This player-coach role involves shaping customer engagement, managing staffing and delivery, and coordinating regional customer engineering teams.

What you will do

• Define EMEA Customer Engineering programs including onboarding, activation, enablement, and services offerings.
• Support positioning and selling of Professional Services and subscriptions.
• Own staffing, capacity planning, and utilization for the EMEA PS team.
• Ensure delivery follows PS methodology including scoping, technical review, and documentation.
• Hire, onboard, coach, and develop Architects, AI Engineers, and Engagement Managers.
• Coordinate EMEA Enablement Engineers, Activation Specialists, and Account Managers in a matrix model.
• Align with global PS leadership on delivery standards, tooling, pricing, and reporting.
• Own EMEA PS bookings, utilization, delivery margin, and customer outcomes.
• Act as the senior escalation point for strategic EMEA customers.

Required qualifications

• 10+ years of experience in professional services, solutions engineering, customer engineering, or consulting.
• At least 4 years in leadership roles.
• Experience leading a services or post-sales team in EMEA.
• Knowledge of the regional market and its regulatory landscape.
• Experience selling technical services alongside a software subscription.
• Experience owning resource management and delivery, including utilization and capacity planning.
• Experience leading through influence in a matrix organization.
• Credibility with engineers and executives regarding agent architectures, cloud infrastructure, and enterprise AI adoption.
• Experience building programs from scratch in a fast-moving environment.
• Clear and direct communication skills.
• Ability to work across time zones with a global team.

Nice to have

• Hands-on experience with AI/ML, LLM applications, or agent frameworks
• Experience with SaaS subscriptions, usage-based pricing, and services attach
• Experience working with SIs and cloud marketplaces in EMEA
• Experience in a high-growth startup or open-source company
• Fluency in one or more European languages in addition to English

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible vacation
• 401(k) plan
• Meals on in-office days in the US
• Locally competitive benefits aligned with regional norms and regulations in the EU, UK, and APAC

About the company

LangChain builds the foundation for agent engineering, helping developers move from prototypes to production-ready AI agents. The company offers a platform for building, evaluating, deploying, and operating agents at scale.