AI Associate - m/f/d

The role

You will provide front-line customer support to understand how LLMs, cloud software, and AI infrastructure behave in production. You will investigate technical issues, explain AI behavior to users, and take on cross-team tasks to prepare for a permanent role.

What you will do

• Handle customer tickets end-to-end regarding model behavior, API integrations, compliance, billing, and access control.
• Reproduce issues and read logs to investigate technical problems.
• Explain AI concepts like non-determinism and latency to customers in plain language.
• Take on cross-team tasks such as sales calls, customer workshops, and documentation.
• Escalate recurring user friction and bugs to engineering and product teams.
• Propose and build internal AI tooling to improve support workflows.

Required qualifications

• Availability to work 100% on-site at the Berlin office for 12 months.
• A work permit for Germany.
• English communication skills.

Nice to have

• German language skills
• Studies or hands-on experience in Computer Science, Data Engineering, or a related field
• A track record of building technical projects

Benefits

• Catered lunch and dinner in the office
• Gym membership
• Coaching resources

About the company

Langdock brings leading AI models into one secure, model-agnostic platform for use across organizations. Over 10,000 companies use the platform to draft strategies, analyze documents, or automate workflows.