AI Transformation Manager - m/f/d

The role

You will guide enterprise companies through AI transformation as part of the Customer Success organization. You will own a portfolio of enterprise accounts to drive adoption, retention, and expansion.

What you will do

• Own a portfolio of enterprise accounts for adoption, retention, and expansion
• Drive measurable AI transformation from first use case to company-wide rollout
• Host workshops to translate into new use cases and active users
• Navigate complex enterprise stakeholder landscapes
• Build structured account plans including stakeholder maps and health assessments
• Run strategic customer conversations like QBRs and executive business reviews
• Work cross-functionally with Solutions Engineering, Product, and Sales
• Build AI agents and automated workflows to manage your own book of business
• Be the voice of the customer internally

Required qualifications

• 5+ years of experience in a customer-facing role with enterprise customers
• Experience with real technical products
• Hands-on experience creating agents, automating workflows, and using AI to do work
• Ability to talk about model selection, data privacy, and integration architectures
• Commercial strength in renewal and expansion conversations
• Strategic and data-driven approach using CRM data and usage signals
• Fluent in German (C1+) and English

Nice to have

• Experience from an AI-native company
• Technical consulting experience
• Early-stage startup experience
• Founder or early-employee experience

Benefits

• Equity included
• Lunch & dinner are together
• Running and gym activities

About the company

Langdock brings leading AI models into one secure, model-agnostic platform for use across organizations. Over 10,000 companies use the platform to draft strategies, analyze documents, or automate workflows.