Customer Operations

The role

Customer Operations helps doctors' offices get live with Lassie. You will own the path from kickoff to working product by understanding the office, coordinating setup, and solving exceptions.

What you will do

• Own implementations from kickoff to live workflows
• Coordinate system access, workflow setup, customer communication, and operational details
• Spot patterns in customer issues to improve processes, product, and internal tools

About the company

Lassie builds autonomous systems that handle busywork and workflows for small businesses, starting with doctors' offices.