Solutions Consultant (Chicago)

The role

You will support the pre-sales process, onboarding, and implementation to deliver value to customers. You will also help scale processes and collaborate with product and engineering teams to drive new solution offerings.

What you will do

• Build deep, lasting relationships with existing and future customers
• Advise and support the implementation of Levelpath to customers
• Help plan, build, optimize, and scale processes, assets, and systems for enterprise accounts
• Develop best practice guides and product documentation
• Identify champions and build relationships with key business stakeholders
• Drive new solution offerings by working with the sales team
• Bring new products to market by collaborating with product and engineering
• Represent the voice of customers in product asks
• Drive and support customer health via adoption metrics
• Collaborate with customers to translate feedback into actionable product feedback

Required qualifications

• 6+ years of professional experience
• At least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)
• B2B SaaS experience in a fast-paced environment
• BA or BS
• Demonstrated experience problem-solving with attention to detail
• Stellar organizational skills and experience improving processes
• Strong written and verbal communication skills
• Adaptability and ability to flourish in a fast-paced environment
• Comfort in managing multiple workstreams
• Ability to communicate with stakeholders across product and engineering
• Effective collaboration and self-starter mindset

Benefits

• 100% Medical, dental, and vision insurance
• Flexible PTO
• Parental Leave
• Sick Leave
• Competitive compensation and equity package
• 401k
• Commuter benefits
• In-office snacks
• Friday team lunches
• Team-driven happy hours and celebrations

About the company

Levelpath is the modern AI procurement platform for global enterprises. Since its founding in 2022, it has focused on making procurement nimble and providing clarity, control and intelligence for stakeholders.