Customer Engagement Specialist (New York City)

The role

You will develop strong relationships with customers and advocate for them to improve the platform. You will answer support tickets, provide user guidance, and report bugs to product and engineering teams.

What you will do

• Answer support tickets
• Provide users guidance when they are stuck
• Generate product documentation
• Report bugs to product and engineering
• Be the first touch point for users encountering difficulties
• Learn the product to drive adoption and satisfaction
• Interact with Product and Engineering teams
• Build best practice guides and playbooks
• Act as a trusted advisor to support customer health
• Partner with the executive team to build and scale processes, assets, and systems

Required qualifications

• Empathy, patience, and a sense of urgency
• 4+ years of experience in a direct customer-facing/customer management role
• B2B SaaS experience in a fast-paced environment
• BA or BS
• Demonstrated experience problem-solving with attention to detail
• Stellar organizational skills and experience improving processes
• Strong written and verbal communication skills
• Adaptability and ability to flourish in a fast-paced environment
• Comfort in managing multiple workstreams
• Ability to communicate with stakeholders across product and engineering
• Effective collaboration and self-starter mindset

Benefits

• 100% Medical, dental, and vision insurance
• Flexible PTO
• Parental Leave
• Sick Leave
• Competitive compensation and equity package
• 401k
• Team-driven happy hours and celebrations
• Transportation

About the company

Levelpath is the modern AI procurement platform for global enterprises. Since its founding in 2022, it has been on a mission to make procurement delightful.