Customer Support Operations Specialist (Riga)

The role

You will focus on customer experience by answering support tickets and providing user guidance. You will also review, clean, and migrate customer datasets and report bugs to product and engineering teams.

What you will do

• Answer support tickets
• Provide users guidance when they are stuck
• Generate product documentation
• Report bugs to product and engineering
• Review, clean, and migrate customer datasets
• Interact with customer team members to identify service improvements
• Act as a Levelpath product expert to drive adoption and satisfaction
• Act as a trusted advisor and support to the customer team

Required qualifications

• 2+ years of experience in a data analyst/ reporting role
• Demonstrated experience problem-solving with attention to detail
• Stellar organizational skills and experience improving processes
• Proficiency in Excel or Google Sheets in analyzing a large dataset
• Strong written and verbal communication skills
• Adaptability and ability to flourish in a fast-paced environment
• Effective collaboration and self-starter mindset

Benefits

• Health insurance
• Competitive compensation and equity package
• Commuter benefits (paid public transport or office parking)
• In-office snacks
• Team lunches twice a week
• Team-driven happy hours and celebrations
• Annual team event travel to San Francisco headquarters

About the company

Levelpath is a mobile-first platform powered by AI that aims to revolutionize the modern procurement software industry. Founded in 2022, the company is backed by Silicon Valley venture capital firms.