Implementation Consultant (San Francisco)

The role

You will support the onboarding and implementation of the Levelpath platform for customers. You will also assist in the pre-sales process, develop product documentation, and collaborate with product and engineering teams to drive customer value.

What you will do

• Build deep, lasting relationships with existing and future customers
• Advise and support the implementation of Levelpath to customers
• Help plan, build, optimize, and scale processes, assets, and systems like Zendesk and Salesforce
• Develop best practice guides and product documentation
• Identify champions and build relationships with key business stakeholders
• Drive new solution offerings by working with the sales team
• Bring new products to market by collaborating with product and engineering teams
• Represent the voice of customers in product asks
• Drive and support customer health via adoption metrics
• Collaborate with customers to determine success metrics and translate feedback for the development team

Required qualifications

• Empathy, patience, and a sense of urgency when supporting customers
• 6+ years of professional experience
• At least 4 years in a direct customer-facing role (customer success, implementation, or solutions consulting)
• B2B SaaS experience in a fast-paced environment
• BA or BS
• Demonstrated experience problem-solving with attention to detail
• Stellar organizational skills and experience improving processes
• Strong written and verbal communication skills
• Adaptability and ability to flourish in a fast-paced environment
• Comfort in managing multiple workstreams
• Ability to communicate with stakeholders across product and engineering
• Effective collaboration and self-starter mindset

Benefits

• 100% Medical, dental, and vision insurance
• Flexible PTO
• Parental Leave
• Sick Leave
• Competitive compensation and equity package
• 401k
• Commuter benefits
• In-office snacks
• Friday team lunches
• Team-driven happy hours and celebrations

About the company

Levelpath is a modern AI procurement platform for global enterprises. The company aims to make procurement delightful and provides a complete view of spend for procurement, finance, legal and IT.